Carpet Cleaning Repair
To assist in maintaining your carpet's or rugs quality and appearance, The Red Carpet provides a cleaning and repair service. This is designed to assist in case of spillages or general wear of your carpet and rugs or any damage that may have occurred. We are sure that you will take great pride in any of the carpets or rugs that you select and therefore provide this after-sales service for you. Please contact us for further details of how we can endeavour to restore your carpet or rug to its original condition.
Custom Made Carpets
If you can't find the carpet that you had in mind in our stores, then don't distress; help is at hand! The Red Carpet provides a custom made carpet service for you to design your own carpet that matches your style and size needs. Please contact us for further details.
Carpet Warranty: At The Red Carpet we have a very simple policy should you discover that a product has a manufacturing defect. We will either fix it or exchange it. Alternatively, we will provide a credit note or full refund up to three months from your purchase date.
This warranty does not apply to damages caused by general use (spillages, wear on carpets used in high traffic areas, burns etc.) and only applies to production related defects.
The Red Carpet can arrange cleaning and repairs of carpets where required. All expenses are charged to the customer.
Return Exchange Policy
Return & Exchange Policy: At The Red Carpet (Heritage Group), we like to be as flexible as possible. Should you happen to discover that you are not 100% satisfied with your carpet or rug, you have 90 days to return it. The carpet or rug should be in its original condition, with its original receipt, and we will happily exchange it or provide a credit note valid for one year.